ChatVault
Support
Need help with ChatVault? Start with the troubleshooting steps below, then email us if you still need a hand.
Contact
Email: support@usechatvault.com
We aim to reply as soon as practical. Including the bug report details below helps us investigate faster.
Basic troubleshooting
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Refresh the ChatGPT tab
Reload the ChatGPT page, then try saving or opening ChatVault again. -
Reload the extension
Openchrome://extensions, find ChatVault, click Reload, then refresh the ChatGPT tab. -
Check Chrome permissions
Confirm ChatVault is enabled and allowed to run on the ChatGPT site you are using. -
Export backups regularly
Use JSON export to keep a copy of your saved insights under your control. -
Forgotten passphrase cannot be recovered
If you forget your encrypted vault passphrase, ChatVault cannot recover your encrypted vault. Your passphrase is not stored by ChatVault.
Bug report template
Copy this into your email and fill in what you can. Only include a screenshot if it is safe and does not expose private content.
Subject: ChatVault bug report
Chrome version:
Operating system:
ChatVault version:
Steps to reproduce:
1.
2.
3.
What you expected to happen:
What actually happened:
Screenshot attached (only if safe): yes / no
Anything else that might help:
Reminder: ChatVault is local-first. Do not send vault passphrases in email. If you share screenshots, remove or avoid private insight text.